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PBX Software & Management

OpenScape Xpressions V7

Enterprise Unified Messaging system. Combines voicemail, fax, email and SMS in a single user mailbox. IMAP4 integration (Microsoft Outlook, Lotus Notes, SAP R/3). Office, home, mobile — access from anywhere. Nuance Dragon Voice-to-Text. Integrates with HiPath 3000/4000, OpenScape Voice and X8. Windows Server 2008–2019 platform.

Mitel

Scope / deliverables

  • Unified Messaging — single mailbox: voicemail, fax, email and SMS all in one user mailbox; IMAP4 interface with Microsoft Outlook (2010/2013/2016/2019), Lotus Notes and SAP R/3 integration — familiar UI unchanged
  • Nuance Dragon Voice-to-Text: converts voicemails to text and delivers to Outlook inbox — readable, searchable, prioritizable; hang-ups and difficult-to-hear messages automatically detected
  • Fax management: personal DID-numbered fax mailbox per user (password-protected); automatic fax tone detection (when call forwarding is active); fax receiving and forwarding; fax applications (bulk fax to multiple recipients)
  • Voicemail and mailbox: personal announcements (different for different forwarding situations); daily temporary announcement (valid until midnight); reply, forward, append comment to messages; parallel processing via Ergo web UI
  • SMS integration: direct SMS to GSM 900/1800 networks (D1, Vodafone etc.); send SMS via Microsoft Outlook or web browser; new message notification via SMS; up to 48-hour carrier storage if mobile is off
  • Anywhere access: office phone or PC; home (teleworker); mobile (business travel, customer visits); web-based Web Assistant; parallel processing via Ergo; OpenScape Xpressions optiClient Extensions
  • Audio conferencing (with HiPath 3000/4000 or OpenScape Voice): conference invitations via Outlook and Notes; active Web Client support; parallel web conferencing for document sharing; instant messaging/chat support
  • Language support: German, UK/US English, French, Canadian French, Italian, Portuguese, Brazilian Portuguese, US Spanish, Turkish, Russian, Dutch user prompting
  • Platform and integration: Windows Server 2008/2012/2016/2019; modular/scalable client/server architecture; HiPath 3000, HiPath 4000 and OpenScape Voice connectivity; optimized MS Exchange, Lotus Notes and SAP R/3 integration
  • Promark: Xpressions installation and licensing, PBX integration (HiPath/OS4000/OSV), Outlook/Exchange connectivity, user training and support

Tags

XpressionsUnified MessagingVoicemailFaksSMSOutlookIMAP4Voice-to-TextHiPath 4000OpenScape VoiceWindows Server

Vendor‑neutral approach: We select architecture/components based on need; platforms like Unify/Mitel can be positioned as options.