UC & Collaboration
Enterprise voice/video conferencing, instant messaging, presence, web conferencing and Microsoft Teams integration.
2 solution families · 0 individual products
Solution Families
Mitel MiCollab 10.1
Enterprise UCC (Unified Communications & Collaboration) platform. Voice telephony, softphone (WebRTC), instant messaging, presence, video calls, web conferencing (AWV: 300 participants/conference, 500/server), MiTeam Meetings, Microsoft Teams bi-directional status sync, Outlook/Exchange integration. Private Cloud, Public Cloud (Azure), Hybrid and On-Premises deployment. WCAG accessibility compliance. TLS 1.3.
- Complete UCC solution — single platform: voice telephony (CTI or softphone), instant messaging, presence and status, video calls (third-party video launch), web conferencing, call history, visual voicemail; Windows, Mac, web browser, Citrix and mobile (iOS/Android)
- MiCollab WebRTC client: browser-based softphone without additional plugins; call control, messaging and presence in one UI; MiCollab mobile client (iOS/Android): intuitive navigator buttons, top-to-bottom scroll design, contacts/chat/calls/MiTeam messages
- Smart Microsoft Teams integration (Mitel Assistant): bi-directional presence sync between MiCollab and Teams (up to 2,500 Teams users on MX-One and MiVoice 5000); no calls on Mitel phone when busy in Teams; user selects which Teams statuses divert calls; view Teams meeting list in MiCollab + join Zoom/Teams/RingCentral meetings directly
OpenScape UC Application V11
SOA-based enterprise Unified Communications platform. Presence, instant messaging, audio/video conferencing (up to 300 participants), web conferencing, screen sharing, whiteboard, survey/poll, One Number Service, mobile client (iOS/Android). Kubernetes (K8s) Single/Triple node deployment. Supports OpenScape Voice V10 and OS4000 V10/V11. Microsoft Teams/Outlook/Exchange integration.
- SOA (Service-Oriented Architecture) based — easily integrates into different IT and telephony environments; Communications Embedded Business Processes (CEBP) support for embedding UC functions directly into business workflows
- Presence and status management: real-time availability/status info in contact directory; user controls own status (who, when, which channel is reachable); federated presence across multi-system/domain (XMPP); cross-organization instant messaging federation
- Instant messaging (IM): point-to-point and group messaging; OpenFire XMPP protocol; full message history; Contextual Action Bar — add contacts and take actions from anywhere (search, favorites, journal, voicemail)