Mitel MiCollab 10.1

Enterprise UCC (Unified Communications & Collaboration) platform. Voice telephony, softphone (WebRTC), instant messaging, presence, video calls, web conferencing (AWV: 300 participants/conference, 500/server), MiTeam Meetings, Microsoft Teams bi-directional status sync, Outlook/Exchange integration. Private Cloud, Public Cloud (Azure), Hybrid and On-Premises deployment. WCAG accessibility compliance. TLS 1.3.

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Scope / deliverables

Complete UCC solution — single platform: voice telephony (CTI or softphone), instant messaging, presence and status, video calls (third-party video launch), web conferencing, call history, visual voicemail; Windows, Mac, web browser, Citrix and mobile (iOS/Android)
MiCollab WebRTC client: browser-based softphone without additional plugins; call control, messaging and presence in one UI; MiCollab mobile client (iOS/Android): intuitive navigator buttons, top-to-bottom scroll design, contacts/chat/calls/MiTeam messages
Smart Microsoft Teams integration (Mitel Assistant): bi-directional presence sync between MiCollab and Teams (up to 2,500 Teams users on MX-One and MiVoice 5000); no calls on Mitel phone when busy in Teams; user selects which Teams statuses divert calls; view Teams meeting list in MiCollab + join Zoom/Teams/RingCentral meetings directly
Microsoft Outlook and Exchange integration: contact sync (Outlook → MiCollab); calendar status sync (MiCollab status auto-updates based on calendar); MiCollab functions in Outlook contact cards (click-to-call, click-to-chat, availability/presence); email initiation; click-to-call and click-to-chat
AWV (Audio/Web Conferencing): 300 participants per conference, 500 per server; internal and external participants; audio + web conferencing together; MiTeam Meetings option for enhanced collaboration
Intelligent routing (call profiles): call routing based on Outlook calendar; calendar presence display; user-defined call rules; SBC (MBG) support for home office — remote workers connect securely
Presence and dynamic status: real-time user availability; One Number Service — single number to multiple devices; voicemail notifications; call history; company directory and personal contacts
Multi-platform and deployment flexibility: Private Cloud; Public Cloud (MiCollab & CloudLink on Azure); Hybrid Cloud; On-Premises. Centralized management console — all deployment models in one pane
Security and compliance: TLS 1.3 (efficiency and security improvements); data storage and data protection policies; WCAG (Web Content Accessibility Guidelines) compliant; secure data transmission
Third-party video integration: launch Zoom, MS Teams, RingCentral meetings from MiCollab client; high-quality audio via 6900w with PCLink + Bluetooth; seamless switch between video and phone calls
Promark: MiCollab sizing and deployment architecture (on-prem/cloud/hybrid), Teams integration, Exchange/Outlook configuration, user training and support