Planned call flows, logging and continuity for operator teams.
Incident triggers, escalation, assignment and reporting (OScAR).
Role-based routing and group communication for field operations (Xpert).
On-prem deployment for critical facilities with isolated network requirements.
Example scenario — from field alarm to control room
- 01TriggerSCADA, a gas detector or a field call point raises an alarm.
- 02ClassificationOScAR classifies the alarm by plant area and priority.
- 03Field teamText and audible alert on the team's M3 ATEX handsets.
- 04Control roomThe operator coordinates teams and external parties from the Xpert console.
- 05RecordAcknowledgement, time and outcome are reported.
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See also:Critical communications details Air-gapped architectures