Mitel OpenScape Xpert — Multi-line Trader/Dispatcher Communication Platform
Mission-critical multi-line communication platform for financial trading desks, energy/commodity trading and control-center/emergency dispatch. 600 lines per position; telephony, radio and intercom on one touchscreen — OpenStage Xpert 6010p and the new Mitel Xpert 6020p turrets, plus Windows/Linux soft clients.
Specifications
- Type
- Multi-line trader / dispatcher communication platform
- Version
- V8.2
- Terminal
- OpenStage Xpert 6010p turret, 10.4" touchscreen
- Max lines
- 600 (per position)
- Max soft buttons
- 12,000 (200 pages × 60)
- Line types
- TDM + IP, direct lines (ARD/MRD), intercom & broadcast (hoot-n-holler), radio, IPTV
- Server
- Multi-Line Controller (MLC) + System Manager
- Redundant I/O
- Dual LAN + 6× USB
- I/O
- 4 handsets/headsets, 2 speaker modules (analog + USB), mouse, keyboard, gooseneck microphone
- Soft client
- Full-featured Windows & Linux clients
- VMware HA + FT
- Yes
- Free seating
- Yes (secure, global)
- API
- Turret API (Thrift), TAPI, CTI, macro language
- Languages
- 12 (EN, DE, FR, CZ, SK, PL, RU, IT, PT, ES, HU, CN-Simplified)
- Design
- Fanless industrial design (high MTBF)
Key features
- 10.4" touchscreen — OpenStage Xpert 6010p turret terminal.
- Support for the new Mitel Xpert 6020p turret terminal (V8.2).
- Up to 600 lines (TDM + IP mix) — standard telecom, direct line (ARD/MRD), intercom + Broadcast (Hoots & Hollers), Radio and IPTV.
- 200 pages × 60 buttons = 12,000 user-definable soft buttons — UI customizable per user.
- Broad PBX support: OpenScape Voice, OpenScape 4000, MiVoice Business, MiVoice MX-ONE, MiVoice 5000 and Cisco UCM — deploy without replacing your existing PBX.
- Multi-Line Control (MLC) server + System Manager — centralized config + storage (no local user data).
- Secure global free seating — log in from any turret with the user's profile.
- Multi-language UI: EN, DE, FR, CZ, SK, PL, RU, IT, PT, ES, HU, CN-Simplified.
- Push-to-Talk handsets, gooseneck microphone, external speaker module (analog + USB).
- Mouse, keyboard + 4 handsets/headsets, 2 speaker modules — I/O flexibility per terminal.
- Redundant I/O: dual LAN + 6 USB.
- VMware vSphere HA (auto VM restart) + Fault Tolerance (stateless failover).
- Soft client: full-featured Linux and Windows client (laptop, touchscreen, desktop).
- Open-standard SIP — integrates with 3rd-party IP telephony, voice recording, call logging.
- SIPREC-based encrypted central voice recording with multi-streaming to multiple recorders.
- Fanless industrial design — high MTBF.
- Thrift API + TAPI + powerful macro language — for enterprise integration.
- JITC certified (US DoD interoperability testing).
- US DoD STIG-compliant hardening.
- FIPS-validated cryptography (TLS 1.3).
- End-to-end M-TLS signalling and SRTP media encryption.
- Smart Card login.
- Central audit trail (Syslog).
Typical applications
Financial trading desk — large investment bank, multiple market and news sources on one terminal with 600 lines.
Energy / oil / gas trading — commodity trader desk, direct lines to partner brokers.
911 / emergency dispatch — public safety, fire/police call dispatch, intercom broadcast.
Control center (SCADA, airport, port) — field crews + radio + IPTV monitoring.
Government operations center — classified channel traffic, redundant server + free seating for DR.
Mitel field reference — Vattenfall Europe, power transmission grid: 72 sites, DECT at 60 locations, 16,000 endpoints on a geo-redundant IP architecture.
Mitel field reference — Deutsche Bahn Regio Bayern, railway operations: 24 dispatcher positions with GSM integration and CTI link to train information systems.
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