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Alarm & Incident

OpenScape Xpert — Trading Desk & Control Room Communication

Mission-critical multi-line communication platform for high-pressure, split-second decision environments like financial trading desks, control rooms, PSAPs and emergency services. 10.4" touchscreen turret (Mitel Xpert 6010p): up to 600 lines, 12,000 user-definable buttons, 200 pages. JITC recertified (V8, Q3/2023) — US DoD DoDIN APL compliant. Available as hardware turret or touchscreen PC soft client.

Mitel

Scope / deliverables

  • Up to 600 simultaneous multi-line call management — financial trading desk, energy control room, PSAP/112 emergency call center, air traffic control
  • 10.4" touchscreen (Mitel Xpert 6010p): 200 pages, 12,000 user-definable buttons — fully customizable workspace
  • Prioritized call queuing, fast access to incoming and parked calls; push-to-talk handset, gooseneck microphone, voice monitoring speaker module
  • JITC recertified V8 (Q3/2023) — US DoD DoDIN APL compliant; advanced security and compliance
  • SIP-based architecture, SM-Server central management, OSXMP web UI; automatic turret reconfiguration on SM-Server failure
  • UC platform integration: OpenScape 4000, MiVoice 5000, MiVoice Business, MiVoice MX-One
  • Combined with OScAR: alarm push → operator screen → escalation chain full automation
  • Promark: Xpert system design, SM-Server installation, turret configuration and PBX integration

Tags

XpertTrading DeskKontrol OdasıPSAPAcil ServisÇok HatlıTurretJITCFinansKamu GüvenliğiHava TrafikSIPGörev Kritik

Vendor‑neutral approach: We select architecture/components based on need; platforms like Unify/Mitel can be positioned as options.

Products in This Family

Mitel OpenScape Xpert — Multi-line Trader/Dispatcher Communication Platform

Mitel OpenScape Xpert — Multi-line Trader/Dispatcher Communication Platform

Mission-critical multi-line communication platform for financial trading desks, energy/commodity trading and control-center/emergency dispatch. 600 lines per position; telephony, radio and intercom on one touchscreen — OpenStage Xpert 6010p and the new Mitel Xpert 6020p turrets, plus Windows/Linux soft clients.

Details
Mitel

OpenScape Alarm Response Pro V5 (OScAR-Pro)

Enterprise alarm server for critical alarm management, mass notification and crisis communication. Scales to 20,000 subscribers, 2,000 call profiles and 500 parallel telephony/messaging channels; connects to PBXs via ISDN or VoIP trunking (also encrypted). Hardware (OScAR 200/300/400) or virtual (VMware) deployment; cluster of two load-sharing servers plus hot-standby redundancy. Mitel OEM product based on tetronik DAKS.

Details