Alarm & Incident
Escalation, tasking, critical calling and mobility.
2 solution families · 0 individual products
Solution Families
OpenScape Alarm Response (OScAR) — Enterprise Alert Management
Real-time multi-channel alarm and escalation via voice call, SMS and email. Two variants: OScAR-Pro (large organizations, ESPA-X, DAKS, high availability) and OScAR-Eco (SMB, browser-based management, OScAR-100/200 hardware platform). Mitel OEM product based on tetronik GmbH DAKS; deep integration with OpenScape 4000, OpenScape Business and MiVoice.
- OScAR-Pro — advanced scenario engine: parallel/sequential broadcast, ESPA-X (TCP/IP+XML) open interface for fire alarm, BMS, SCADA, logistics, patient tracking system integration
- OScAR-Eco — compact alarm server: OScAR-100/200 hardware platform, easy browser-based management, SIP/SIP-Q PBX connectivity; hospitals, hotels, industry, public administration
- DECT integration: OM-AXI (SIP-DECT messaging), OAP, AML API (MQTT) — red button, man-down, nurse call; DGUV 112-139 personal emergency signal system certified
OpenScape Xpert — Trading Desk & Control Room Communication
Mission-critical multi-line communication platform for high-pressure, split-second decision environments like financial trading desks, control rooms, PSAPs and emergency services. 10.4" touchscreen turret (Mitel Xpert 6010p): up to 600 lines, 12,000 user-definable buttons, 200 pages. JITC recertified (V8, Q3/2023) — US DoD DoDIN APL compliant. Available as hardware turret or touchscreen PC soft client.
- Up to 600 simultaneous multi-line call management — financial trading desk, energy control room, PSAP/112 emergency call center, air traffic control
- 10.4" touchscreen (Mitel Xpert 6010p): 200 pages, 12,000 user-definable buttons — fully customizable workspace
- Prioritized call queuing, fast access to incoming and parked calls; push-to-talk handset, gooseneck microphone, voice monitoring speaker module