Alarm & IncidentFeatured

OpenScape Alarm Response (OScAR) — Enterprise Alert Management

Real-time multi-channel alarm and escalation via voice call, SMS and email. Two variants: OScAR-Pro (large organizations, ESPA-X, DAKS, high availability) and OScAR-Eco (SMB, browser-based management, OScAR-100/200 hardware platform). Mitel OEM product based on tetronik GmbH DAKS; deep integration with OpenScape 4000, OpenScape Business and MiVoice.

Mitel

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Scope / deliverables

OScAR-Pro — advanced scenario engine: parallel/sequential broadcast, ESPA-X (TCP/IP+XML) open interface for fire alarm, BMS, SCADA, logistics, patient tracking system integration
OScAR-Eco — compact alarm server: OScAR-100/200 hardware platform, easy browser-based management, SIP/SIP-Q PBX connectivity; hospitals, hotels, industry, public administration
DECT integration: OM-AXI (SIP-DECT messaging), OAP, AML API (MQTT) — red button, man-down, nurse call; DGUV 112-139 personal emergency signal system certified
DAKS SNMP agent: integration queryable from NMS managers; email, SMS, voice call, broadcast notification channels
Based on tetronik DAKS — full platform support: OpenScape 4000 (V7+), Business X3/X5/X8, MiVoice MX-One/5000/Business
Combined with OpenScape Xpert: critical event management → secure multi-channel conferencing full automation chain
Verticals: public/education, healthcare, energy, manufacturing, transportation, hospitality, nursing homes
Promark: OScAR installation, PBX integration, BMS/SCADA interface, alarm scenario design