ACD/IVR, reporting, quality and workforce management.
1 solution families · 1 individual products
Omnichannel contact center with WFM, CRM integration and advanced reporting on MiVoice platforms.
Omnichannel enterprise contact center scalable up to 1,500 active agents on a single site. Agent Portal Web for browser-based multi-channel contact handling (voice, email, social), Microsoft Teams interop, Google Dialogflow / IBM AI API integration.
