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Contact Center

ACD/IVR, reporting, quality and workforce management.

1 solution families · 1 individual products

Solution Families

Mitel

Mitel Contact Center

Omnichannel contact center with WFM, CRM integration and advanced reporting on MiVoice platforms.

MiContact Center: voice, email, web chat, SMS in single queuing engine
Skill-based routing, priority queue, overflow and callback
Real-time supervisor dashboard: agent status, SL, wait time

…and 4 more →

Mitel

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Individual Products

Mitel

OpenScape Contact Center Enterprise V12 — Omnichannel Contact Center

Omnichannel enterprise contact center scalable up to 1,500 active agents on a single site. Agent Portal Web for browser-based multi-channel contact handling (voice, email, social), Microsoft Teams interop, Google Dialogflow / IBM AI API integration.

Contact CenterOmnichannel1500 Agent

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