Gerim / tabşyryklar
- Agile: OpenScape Business üçin topar esasly (overflow) ugratma; ses, yzyna jaň we e-poçta
- Enterprise: ulgam başyna 1 500, 5 ýerli torda 7 500 işjeň operator; başarnyk esasly ugratma, çykýan jaň kampaniýalary (preview / progressive)
- Kanallar: ses, yzyna jaň, e-poçta; Enterprise-de web çat, sosial media (Facebook, X, WhatsApp) we WebRTC wideo hem
- IVR: Call Director — yglanlar, menýu we garaşmagyň çak edilýän wagty; CMS Voice Portal — ses tanamak we tekstden sese; Enterprise-de VoiceXML
- Supervisor we hasabat: Web Supervisor, Mobile Supervisor, Whisper Coach; hakyky wagtda, jemleýji we taryhy hasabatlar
- Integrasiýa: CRM ekran açylyşy (Screen Pop API); Enterprise-de SAP ICI, Siebel we REST SDK; WFM ulgamlaryna XML arkaly maglumat geçirmek
- Promark: zerurlyk derňewi, Agile/Enterprise saýlawy, lisenziýa, IVR ssenariýasy, gurnama we okuw
Tegler
OpenScape Contact CenterAgileEnterpriseOmnichannelACDIVRSkill-Based RoutingCallback
