# OpenScape Fault Management V13 — Network Monitoring & Fault Management

URL: https://www.promark.tr/en/products/openscape-fault-management
Category: PBX Software & Management
Family: [OpenScape Fault Management V13](https://www.promark.tr/en/products/openscape-fault-management)

Network monitoring and fault management platform that integrates the ENTIRE HiPath / OpenScape product family — including OpenScape Voice — plus hardware/software from other vendors. Runs on the OpenScape Common Management Platform and pairs with fault + performance + user + accounting + deployment modules.

## Key features

- Single-pane operational view of the communications network — phone, IP, hybrid + 3rd-party hardware.
- Graphical multi-level topology — drill-down site → cabinet → board → port.
- Common monitor for all network elements (HiPath, OpenScape, IP).
- Auto-discovery — new IP devices indexed automatically.
- Multi-tenant capable — separate management for multiple customers / sites.
- Single product covering voice and data — critical for hybrid enterprises.
- OpenScape Common Management Platform (CMP) integration: Inventory + Provisioning + User + Open SOA + Access Control + North/South interfaces.
- Complementary modules: Performance Management (QoS), User Management (corporate directory + ONS/voicemail), Accounting Management (cost + asset), Deployment Service (config + plug&play + TLS cert).
- Multi-vendor support — any SNMP-compliant device from other vendors.
- Integrates into higher-level systems: HP OpenView, IBM Netcool — via North gateway.
- Trouble Ticket integration: Remedy ARS, OS Service Workbench — optional gateway.
- VoIP optimization — integrated Performance Management for QoS and end-to-end analysis.
- HiPath FM upgrade — existing FM systems upgradable at reasonable cost.

## Specifications

- **Type:** Network Monitoring + Fault Management
- **Version:** V13
- **Architecture:** Runs on OpenScape Common Management Platform (CMP)
- **Companion modules:** Performance Management + User Management + Accounting Management + Deployment Service
- **Multi-tenant:** Yes
- **Auto-discovery:** Yes (IP devices)
- **Topology view:** Graphical, multi-layer drill-down
- **Multi-vendor:** SNMP-compliant devices
- **Higher-level integration:** HP OpenView, IBM Netcool (North gateway)
- **Trouble ticket (TT) integration:** Remedy ARS, OS Service Workbench (optional gateway)
- **Upgrade path:** HiPath FM → OSFM V13

## Use cases

- Multi-site OS 4000 + OS Voice enterprise — all locations on one dashboard.
- Hospital campus — voice (OS 4000) + data + DECT (BS5) + 3rd-party IP monitored together.
- Government large infrastructure — SLA-based monitoring + HP OpenView integration.
- Hotel chain — multi-tenant view, separate per-branch management.
- Telecom operator / MSP — Remedy Trouble Ticket for automated incident workflow.

## For a quote and BOM

https://www.promark.tr/en/contact · +90 312 544 09 15 · destek@promark.tr