# My2Call Insight — Call Analytics & Reporting Platform

URL: https://www.promark.tr/en/products/my2call-insight
Category: PBX Software & Management
Family: [My2Call Insight](https://www.promark.tr/en/products/my2call-insight)

Call analytics platform that processes CDR (Call Detail Record) data from OpenScape 4000 and HiPath 4000 systems for real-time and historical analysis of enterprise telephone traffic. Central dashboard, location/department breakdowns, per-extension performance statistics, threshold-based alerting and Excel report exports give managers and operations teams single-screen visibility.

## Key features

- Central dashboard: real-time view of enterprise-wide call volume; answered, unanswered and busy call analysis; average talk times and load indicators.
- Location and department analysis: per-hospital/branch/site performance measurement; department load and efficiency reports; call distribution and service quality indicators.
- Extension performance management: most-called extension analysis; per-user call statistics; inbound/outbound performance; talk time and reachability metrics.
- Call traffic analytics: hourly, daily, weekly and monthly trends; peak-hour detection; lost-call and service-level analysis; identification of operational bottlenecks.
- Queue abandonment report: abandoning callers, wait time before abandonment and recall tracking — shows whether a missed call was followed up.
- Advanced reporting: Excel report exports; filterable and customizable report screens; dedicated report sets for management and operations teams.
- Smart threshold and alarm mechanism: call-load thresholds; unanswered-call-rate alarms; detection of abnormal traffic behaviour; early notification of operational risks.
- CDR-based architecture — runs on the existing OpenScape 4000 / HiPath 4000 infrastructure without touching PBX operation.
- Promark: CDR data feed setup, platform integration, commissioning and technical support.

## Specifications

- **Type:** Call analytics & reporting software
- **Data source:** CDR (Call Detail Record)
- **Supported platforms:** OpenScape 4000, HiPath 4000
- **Analysis:** Real-time + historical
- **Breakdowns:** Location, department, extension
- **Trends:** Hourly, daily, weekly, monthly
- **Report export:** Excel
- **Alerting:** Threshold-based — load, unanswered rate, abnormal traffic
- **Access:** Web-based dashboard

## Use cases

- Hospital campus — answer rates for outpatient, appointment and switchboard lines with per-location service quality tracking.
- Multi-site enterprise — comparing branch call performance on a single dashboard.
- Switchboard/operator team — measuring queue abandonment, wait times and recall discipline.
- Management reporting — sharing monthly call trends and service-level reports as Excel exports.
- Operational improvement — shift and resource planning based on peak-hour detection.

## For a quote and BOM

https://www.promark.tr/en/contact · +90 312 544 0915 · destek@promark.tr